At Giri Natural, we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped, and delivered.
We currently offer delivery within India, subject to serviceability of the delivery address.
Delivery availability may depend on the location, courier coverage, and other logistical factors.
If a particular location is not serviceable, we will make reasonable efforts to inform you and provide an appropriate alternative where possible.
Orders are generally processed after successful confirmation of the order and payment, where applicable.
We aim to dispatch orders within the timeframe communicated on our website or at checkout.
Order processing may take additional time during:
Weekends and public holidays
Sales and promotional periods
High-volume order periods
Unforeseen operational circumstances
Once your order has been dispatched, you may receive shipping or tracking information where tracking is available.
Delivery times may vary depending on your location, courier service, availability, and other logistical circumstances.
Any delivery timeframe shown on the website or at checkout is an estimated timeframe and not a guaranteed delivery date.
Delivery may take longer due to circumstances outside our reasonable control, including:
Weather conditions
Transportation delays
Courier delays
Public holidays
Natural disasters
Strikes or other disruptions
Remote or difficult-to-service locations
Incorrect or incomplete address information
Other unforeseen circumstances
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on factors such as:
Delivery location
Order value
Package weight or size
Promotional offers
Applicable shipping arrangements
Where free shipping is offered, the applicable terms and minimum order value, if any, will be clearly mentioned on the website or during checkout.
Where tracking is available, tracking details may be provided after the order has been dispatched.
Customers can use the tracking information provided by us or the applicable logistics partner to check the status of their shipment.
Tracking information may take some time to become active after dispatch.
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/building number
Street/locality
City
State
PIN code
Contact number
Giri Natural will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect or incomplete, or the shipment cannot otherwise be delivered, the courier may make additional delivery attempts according to its applicable procedures.
If the shipment is returned to Giri Natural because it could not be delivered, we may contact the customer regarding re-shipment.
Additional shipping charges may apply for re-shipment where the failed delivery resulted from incorrect information or circumstances attributable to the customer.
We take reasonable care to ensure that products are properly packed before dispatch.
If you receive a package that appears to be significantly damaged, tampered with, or opened, please:
Take photographs or videos of the package before opening it, where possible.
Take photographs of the products and packaging after opening.
Contact Giri Natural as soon as reasonably possible.
Provide your order number and the requested photographs or other information.
We will review the issue and determine the appropriate resolution in accordance with our Returns & Refunds Policy.
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We may coordinate with the applicable courier or logistics provider to investigate the shipment.
Courier tracking information may occasionally remain unchanged for a period of time while a shipment is in transit or undergoing processing.
If you receive a product that is different from what you ordered, or if an item appears to be missing from your order, please contact us as soon as reasonably possible.
Please provide:
Order number
Details of the issue
Photographs of the package and products, where applicable
We will review the matter and, where appropriate, arrange a replacement, refund, or other suitable resolution in accordance with our applicable policies.
Giri Natural is not responsible for delays caused by events or circumstances beyond our reasonable control.
These may include natural disasters, severe weather, transportation disruptions, government restrictions, strikes, courier network disruptions, technical failures, or other unforeseen events.
We will make reasonable efforts to assist customers and provide available updates when such situations occur.
We may update our shipping methods, delivery areas, shipping charges, courier partners, or other delivery arrangements from time to time.
Any applicable changes will be reflected on the website or during checkout.
If you have questions regarding shipping or delivery, please contact us:
Giri Natural
Agra, Uttar Pradesh, India
Email: info@girinatural.com
Giri Natural
Pure Ingredients. Honest Taste. Naturally Sattvik.
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