At Giri Natural, we take care to ensure that every order is packed and dispatched properly. If there is an issue with your order, we are here to help.
This Returns & Refunds Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through the Giri Natural website.
Because many Giri Natural products are food and consumable products, we generally do not accept returns of products that have been delivered correctly and are in good condition.
However, we may provide a replacement or refund where a product is:
Damaged during delivery
Incorrectly delivered
Missing from the order
Defective or otherwise unsuitable for use due to an issue attributable to us
Significantly different from the product ordered
Any request will be reviewed on a case-by-case basis and subject to the conditions of this policy and applicable law.
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
To help us investigate the issue, we may request:
Order number
Photographs or video of the outer package
Photographs or video of the damaged product
Photographs of the shipping label
A brief description of the issue
Where possible, please retain the original packaging until the matter has been resolved.
After reviewing the information provided, we may arrange a replacement, refund, or another appropriate resolution.
If you receive a product that is different from what you ordered, please contact us as soon as reasonably possible.
Please provide your order number and photographs of the product received and its packaging.
If the error is confirmed, we may arrange for the correct product to be delivered or provide an appropriate refund.
If an item appears to be missing from your order, please contact us as soon as reasonably possible after delivery.
We may request photographs of the package and its contents to help us verify the issue.
If the missing item is confirmed, we may arrange a replacement or refund for the applicable item.
If you believe that a product has a quality issue, please contact us promptly and provide details of the concern.
We may request photographs, batch/lot information, expiry or best-before information, packaging details, or other information necessary to investigate the matter.
Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.
Returns are generally not accepted simply because a customer has changed their mind after receiving a food or consumable product.
Before placing an order, customers are encouraged to review the product description, ingredients, pack size, product information, and other details available on the website.
You may request cancellation of an order before it has been dispatched.
Cancellation requests should be made as soon as possible after placing the order.
Once an order has been dispatched, cancellation may no longer be possible.
If an eligible cancellation is accepted after payment has been made, the applicable refund will be processed through the relevant payment method or refund procedure.
If a refund is approved, the refund amount will generally correspond to the amount applicable to the affected product or order.
Refunds may be issued through the original payment method or another appropriate method, depending on the circumstances and payment provider.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Giri Natural is not responsible for delays caused by third-party payment providers or financial institutions.
Where an order is eligible for a refund because of an error attributable to Giri Natural, such as an incorrect or damaged product, applicable shipping charges may also be considered as part of the resolution.
Where a return or refund is requested for reasons not attributable to Giri Natural, shipping charges may not be refundable.
The final refund amount will depend on the circumstances of the individual case and applicable law.
Where a replacement is approved, we will make reasonable efforts to dispatch the replacement product within a reasonable timeframe.
Replacement availability is subject to stock availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund where appropriate.
Unless required by applicable law or otherwise approved by Giri Natural, the following generally cannot be returned:
Food and consumable products that have been correctly delivered
Products that have been opened or used
Products damaged after delivery due to improper handling or storage
Products returned without prior approval
Products where the issue is caused by incorrect storage or use by the customer
This does not affect any rights or remedies available to customers under applicable law.
To request a return, replacement, or refund, please contact us using the details below.
Please include:
Your name
Order number
Product name
Date of delivery
Description of the issue
Photographs or videos, where applicable
Our team will review the request and may ask for additional information before determining the appropriate resolution.
Customers are responsible for storing products according to the instructions provided on the product packaging.
Giri Natural may not be responsible for quality issues resulting from improper storage, exposure to unsuitable conditions, mishandling, or use of the product contrary to the instructions provided.
We reserve the right to investigate return, replacement, or refund requests and to decline requests where we reasonably believe that there has been fraud, misuse, abuse of our policies, or false or misleading information.
This does not affect any rights available to customers under applicable law.
Giri Natural may update this Returns & Refunds Policy from time to time to reflect changes in our products, business practices, website, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
For questions or requests relating to returns, replacements, cancellations, or refunds, please contact us:
Giri Natural
Agra, Uttar Pradesh, India
Email: info@girinatural.com
Giri Natural
Pure Ingredients. Honest Taste. Naturally Sattvik.
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